We do not provide refund once a transaction is made. However, we understand that there may be circumstances under which you may request a refund.
We offer refunds under the following circumstances:
- Service Unavailability: If we are unable to provide access to our online service for an extended period due to technical issues or other unforeseen circumstances, you may be eligible for a refund.
- Missing Transcription: If the automatically generated transcript has more than 30% missing transcription, you may request a refund within  days from the date of purchase. To be eligible for a refund under this circumstance, you must grant us permission to investigate the file.
- Dissatisfaction: If you are not satisfied with our online service, you may request a refund within  days from the date of purchase. To be eligible for a refund under this circumstance, you must provide a clear and valid reason for your dissatisfaction.
For more information on our refund policy, check here: https://aurisai.io/refund-policy/